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Frequently Asked Questions
I cannot subscribe to the site, what can I do?

You can register by following the steps below. If you're still having trouble signing up, call 444 3 235 and assist you with membership.

After entering your information, confirm the membership agreement and click the 'complete my membership' button.

In how many days will the product I ordered reach me?

Orders are shipped within 5 business days on days other than special holidays.

How can I find out my cargo tracking number?

You can access your cargo tracking information by entering the My Orders section from the My Account section and following the steps below.
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How can I do return shipments?

For your return shipments, you can provide free shipping with MNG Cargo by filling the questions on the back of your invoice within 14 days from the date you receive your order.

How many days is the return processing time?

After 6 business days after receiving your refund, your account will be transferred. (Refunds will be made according to the payment method)