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Top > Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions


Please follow the steps to be member. If you still have a problem, please call 444 3 235 for our support (Join)=üye ol



When you enter your personal information, please confirm the membership agreement and click the ‘complete my membership’ button


Orders will be transported in 5 weekdays/workdays except special holiday periods.

Please enter your ‘my account’ section and follow the steps for getting of your parcel tracking information

Step 1:



Step 2:



Step 3:

When you take delivery of your return products,you have to respond and complete all the questions which is on back-page of your bill and you can provide cost-free transaction with MNG Kargo  

When we receive your returning order, your transference will be completed in 6 work days. (Transference will be completed in accordance with your payment type).

We call our customers who have money transfer for cancelled orders and ask their account numbers. Return payment will be transferred in 7 work days.

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