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Top > Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions


Please follow the steps to be member. If you still have a problem, please call 444 3 235 for our support (Join)=üye ol



When you enter your personal information, please confirm the membership agreement and click the ‘complete my membership’ button


Orders will be transported in 5 weekdays/workdays except special holiday periods.

Please enter your ‘my account’ section and follow the steps for getting of your parcel tracking information

Step 1:



Step 2:



Step 3:

When you take delivery of your return products,you have to respond and complete all the questions which is on back-page of your bill and you can provide cost-free transaction with MNG Kargo (14 days)  

When we receive your returning order, your transference will be completed in 6 work days. (Transference will be completed in accordance with your payment type).

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